American Airlines: Various Ways to Contact Customer Service

For American Airlines, customer service is a pillar of the business relationship. It is positioned at the heart of the customer experience, and for the American company, it is all the actions that accompany the sale and marketing of a product or service (plane ticket, supplements luggage, transport of special luggage, etc.) but also upstream and downstream.

However, at this company, customer service is not limited to the dedicated team. The whole company is concerned by the subject and must work daily in order to constantly offer the best possible service. For example, the accounting department in charge of invoicing and collection of payments is involved in customer relations, agents at the sales and check-in counters, flight attendants, etc.

American Airlines has customer support that aims to respond specifically to technical customer information, encompassing all dimensions of the business relationship. Its team must provide all the attention necessary to best satisfy customers and be attentive to their desires and needs.

Indeed, excellent customer service brings invaluable added value and can even compensate for weaker points.
For example, the efficient handling of a customer complaint can often alleviate the dissatisfaction associated with the inconvenience suffered. The stakes are increased loyalty thanks to great trust.

Excellent customer service like that of AA is characterized by attentive, even empathetic listening which is essential to put yourself in the shoes of your interlocutor and truly understand the ins and outs of your problems and the frustration you feel; unfailing politeness, including in the face of harsh criticism from customers; high responsiveness: speed is very important; pro-activity because anticipation is a sign of great professionalism and commitment; a flexible, agile organization ensuring that the procedures should not be blocking. The structure must be able to adapt. Qualified and competent staff is the key to providing answers in all situations.

The agents forming the American Airlines Customer Relations team have an excellent knowledge of the company, its operation, its products, they are able to personalize the relationship with passengers. For them, a customer is unique and must feel it.

At AA, customer service comes into play before, during and after the sale. The role of this department is more or less extensive.

Before the sale, the advisers respond to requests for price, time and availability information, they advise you in the choice of your plane tickets and other products and services marketed by the airline. And after the sale, they ensure proper management of any problems that may arise (flight cancellation, delay, lost luggage, etc.). They answer questions about a problem occurring during a trip, before departure or upon arrival, …

Reasons to make a complaint with American Airlines Do you want to be compensated after the cancellation or delay of your flight? After the delay of your flight, you missed your connection and you want to be compensated? On board an American company plane, did you have a disagreement with one of the staff? On the ground, did you have a bad experience with his staff? Do you find that the compensation offered for a delay of more than two hours is not sufficient? Have you been refused boarding by the flight crew? Were you downgraded against your will during your last flight? Do you wish to make a request for reimbursement or compensation following the services of this airline in general? You can file a complaint here.

Before taking action for a claim, we recommend that you contact American Airlines customer service. Professional agents may be able to assist you in your complaint process. We remind you that it is essential to attach a copy of the supporting documents for your claim, such as invoices, ticket receipts, boarding passes, as well as a copy of your identity cards.

You can reach them by phone. This service is free and available Monday to Friday, 9 a.m. to 5 p.m. This phone number will put you in touch with a customer service advisor who only deals with complaints. You can also contact them through their fax. Remember to include your case number if you are sending them documents. You can also go to an American Airlines space at your airport. You will also find advisors on their Facebook page and Twitter.

American Airlines:

Here are the contact details for calling AA free of charge and reaching their customer service with their phone number. This information was found on its official website:
Advisors speak your language, are always ready to listen to you and resolve your various disputes. Call them at:

USA/Canada

African countries

Asia / South Pacific

Europe and Russia

Islands