Flight cancellations: In which cases can we claim a refund from American Airlines?

The causes accepted for canceling a ticket and being reimbursed by its carrier are very specific and can include: visa refusal and loss of identity papers and the cancellation or modification of paid vacation, professional transfer or redundancy. , illness, serious accident, death, … This clause of the guarantee covers the traveler himself but also if he reaches a loved one and calls his departure into question. It can be the spouse, ascendants, descendants, parents-in-law, brothers, sisters, brothers-in-law, sisters-in-law, sons-in-law and daughters-in-law, etc.

Other accepted causes of ticket cancellation include burglary and damage to your home or work as a result of fire, water damage, explosion or disaster. natural or technological.

Unfortunately, some causes of ticket cancellation may however be subject to conditions. Better to know them to avoid surprises. For example, to be reimbursed by the American company, the theft of identity papers must have occurred within 48 hours maximum prior to departure. Otherwise, for any other reason, the American company generally gives the right to cancel their ticket within 24 hours of making a reservation.

Need to request a refund or file a lost ticket request? You may need information on an adjustment for an AAdvantage award or American Airlines Vacations SM package. Whatever your needs, the US carrier gives you the opportunity to request a refund online. You will receive immediate feedback on the eligibility of your ticket and you will be presented with options regarding your ticket and refund request.

This option will also allow you to view a copy of your flight ticket that you can print for records and expense reports.

If you have been the victim of a very long flight delay or a cancellation, you should immediately contact your airline. The first step is to document your complaint by keeping a written record of all relevant events. This should include your exact location and the date of your trip, the embarkation / embarkation date and office, the names of any witnesses and the flight number you used.

For flight delays of more than 5 hours, you can request a full refund of the ticket price, if you were unable to travel in accordance with your contract. However, you are not entitled to compensation unless you have reached your final destination within the agreed time. You are also not entitled to compensation if the flight delay was caused by a weather delay. Reimbursement should normally be made by cash, check or electronic transfer within 7 working days.

You have the right to claim under Civil Aviation Authority regulations for reimbursement from American Airlines even if the flight delay was due to an unforeseen accident or safety related event.

Get a refund for a lost ticket

If you have lost your paper ticket or flight coupons, or want to check the status of your refund request, you can use this page to check the status of all previously submitted refund requests.

Send your refund request by post

You can write a letter asking American Airlines to reimburse you for your entire plane ticket, by sending it to: American Airlines: Passenger Refunds, 4000 E. Sky Harbor Blvd, Phoenix, AZ 85034.

Otherwise, you can call the customer relations service of the American company, its agents listen to you when you are ready to make your new travel plans or if you wish to be reimbursed for the amount of your flight ticket. They will inform you of the applicable procedures and fees.

Reimbursement following an overbooking?

Airline tickets are eligible for a refund if passengers are unable to use them or receive the service due to denied boarding (voluntary or involuntary) caused by overbooking. However, if American Airlines has been successful in providing the service on another flight, no refund will be made.

Seats, checked baggage fees, confirmed flight changes, fees already paid for transporting additional baggage, pets, sports or hunting equipment, etc.

When submitting a refund request, please include: Passenger name, address. The payment method used (including the last four digits of the credit card number, if applicable), the ticket number (s), date of travel, city of departure and city of destination, original receipt for optional product purchase / fee payment.

Please remember to keep a copy of the receipt for optional product purchase / fee payment for your records.

Reestablishing miles

If you have not used your AAdvantage award ticket and it has not expired, you can request the reinstatement of your miles. Partially used tickets cannot be reinstated and expired miles will not be reinstated.

If you have an e-ticket and would like to restore your AAdvantage mileage, please call your operator’s customer service to cancel your reservation and request your mileage be restored.

Baggage reimbursements

You can request a refund at the counter before leaving the airport or send the original receipt for baggage charges to: American Airlines Passenger Refunds Services PO Box 200025 El Paso, Texas.
When submitting a refund request, please include: Passenger name, Address, method of payment used (including the last 4 digits of the credit card number, if applicable), ticket number, date of travel , city of departure and city of destination, original receipt of baggage charges. Remember to keep a copy of the baggage claim receipt for your records. Baggage claim refunds are processed independently of ticket refunds.

Priority Freight and Parcel Service (PPS) Refunds

In the event that your shipment experiences conditions resulting in loss or damage, please visit the Liability, Claims and Insurance page at to submit your request for refund.

Refunds for American Airlines Vacations packages

Refund requests, if permitted, must be made in writing within 30 days of the scheduled return and must be accompanied by all negotiable travel vouchers and airline tickets. Allow four to eight weeks for processing.

Include your phone numbers with correspondence and send mail to: AA Vacations Tour Refunds PO Box 619616 MD 5445 DFW Airport, TX 75261. Phone: 0821-980-999.

No refund will be given on the elements or characteristics of the land not used or partially used, including unused hotel nights or other elements of the package.